Policy and Procedures
These internal policies are only applicable to Sonoma County Department of Health Services and are subject to change/updates. These policies are not applicable to the Community Based Organizations
| Policy# | Effective Date | Policy Title | Attachments |
| 7.1.1 | Revised: June 2025 | Provider Credentialing and Continuous Monitoring | Medi-Cal BHP Provider Credentialing Procedures |
| 7.1.2 | Revised: Dec 2023 | Beneficiary Grievances and Discrimination Grievances | Notice of Grievance Resolution (NGR) |
| 7.1.5 | Revised: Jun 2024 | Provider Network Adequacy | |
| 7.1.10 | Issued: Jan 2025 | Mobile Support Team - 24/7/365 Call Center & Field Response | Attachment #1: Cisco Finesse Training Document Attachment #2: Documentation and SmartCare Training - Electronic Health Record Attachment #3: Mobile Crisis Services Documentation Training |
| 7.2.1 | Revised: Feb 2023 | Authorization Standards for Outpatient Special Mental Health Services | |
| 7.2.3 | Issued: Aug 2022 | Criteria for Beneficiary Access to Specialty Mental Health Services | |
| 7.2.4 | Issued: Aug 2022 | No Wrong Door | |
| 7.2.5 | Issued: Sep 2022 | Documentation Requirements for all Specialty Mental Health Services (SMHS) and Drug Medi-Cal (DMC) Services |
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| 7.2.7 | Revised: Feb 2023 | Service Authorization Request for Adopted Youth |
Attachment 1: AB1299 Presumptive Transfer and Service Authorization Request Procedure Attachment 2: Presumptive Transfer Flow Chart and Description |
| 7.2.9 | Issued: Feb 2023 | Youth and Adult Screening and Transition of Care | |
| 7.2.10 | Issued: Feb 2023 | Utilization Management (UA), Audit, Oversight and Recoupment Standards for Specialty Mental Health Services (SMHS) | |
| 7.3.1 | Issued: Sep 2022 | Medical Necessity Determination and Level of Care Determination Requirements for Drug Medi-Cal (DMC) Treatment Programs | |
| 7.3.2 | Issued: Feb 2023 | Utilization Management (UM), Audit, Oversight and Recoupment Standards for Substance Use Disorder (SUD) services | |
| 7.3.15 | Revised Sep 2025 | Prevention of Trafficking | |
| 7.3.17 | Revised Aug 2025 | Charitable Choice Nondiscrimination | |
| 7.4.2 | Revised: July 2023 | CSU Services Medication Management |
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